Shipping & Returns
Shipping and Returns policy
This shop has been designed for UK customers. All transactions are processed by Google checkout in £ (pounds sterling) with your credit or debit cards. Postage costs and VAT (sales tax at 15%) will be added to your order at the checkout.
Payment by cheque accepted. Please note down the items in an email or send details with the cheque. Please also be aware that cheques take around 5 days to clear before we will dispatch your items and postage must be included (see costs below). Cheques made payable to Knifesmith Ltd.
£10 First Class
Important notice for non-UK customers
An extra charge will be required for shipping. You can either email us with an order and we will calculate shipping and email you an invoice or you can use the buy now buttons and we will invoice you for the additional amount via Google Checkout once we have received your initial payment. If you have any queries please email or telephone us using the contact details below. Shipping costs will vary depending on size and weight of package as opposed to price of goods. We may be able to offer you more than one shipping option which we will inform you of before invoicing. You must pay the additional postage charge within 7 days before we dispatch your purchases.
Shipping to Non UK countries will be sent via Royal Mail’s overseas parcel services. Insurance will be obtained for goods.
Please note that shipment to non UK countries may be subject to import duties and tax. Additional charges must be paid by the customer. Knifesmith Ltd has no control over these charges and bears no responsibility.
Delivery
UK items will be sent via Royal Mail, Recorded Delivery (Signed for), Special Delivery or Standard Parcel Service with the relevant level of insurance and proof of purchase. We will email you when the item has been dispatched.
We aim to dispatch your parcel within 4 working days. All items will be dispatched as soon as possible and will be delivered within 2 weeks or as stated on product page. Once dispatched we will email you a confirmation with estimated delivery date.
Please bear in mind most items are from small editions so we may sell out of certain items at particularly busy periods. In this case we will advise you of a delivery date.
Overseas parcels will be sent using Royal Mail. Your parcel will be dispatched once the additional fee for postage has been received. We will send you an email once the parcel has been dispatched with an estimated delivery date.
Returns
All items are not subject to returns.
Due to monitor settings colours may vary slightly from the colours you see on screen. If large variations occur we will advise before shipment.
Breakages and damaged items
If any item arrives damaged please contact us immediately and keep the item and packaging used. A representative from Royal Mail may visit you to check item and packaging as part of compensation claim process or we may need the damaged item to be returned to us. A replacement will be dispatched after we have either received the damaged item or after advice from Royal Mail. Please wait for our instructions before returning the item to us.
Lost items
If your item does not arrive within 7 days of receipt of ‘Your item has been dispatched’ email, please contact us in case delivery has been delayed.
Risk of loss passes to you once the item has been passed to the carrier (Royal Mail).
If you have any other queries please contact us via the details below. UK trading terms will apply.
Knifesmith Gallery
11 Christmas Steps
Bristol
BS1 5BS
Tel: 0117 973 9838
Email: jamie@knifesmith.co.uk
Web: www.knifesmith.co.uk
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